Debbie’s supervisor controls assignments, initiates transfers, and often gives poor performance evaluations. What type of power is her supervisor exercising?
A) Referent power
B) Coercive power
C) Expert power
D) Legitimate power
B) Coercive power
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A company that uses the perpetual inventory system sold goods to a customer on account for $2,300. The cost of the goods sold was $1,150. Which of the following journal entries correctly records this transaction?
The salesperson is using a needs-satisfaction sales presentation. In the ________ phase, the salesperson will show how the product being sold will satisfy mutual needs.
A. need-awareness B. need-utilization C. need-fulfillment D. need-perception E. need-development
What benefit does having an anonymous reporting system confer that a simple reporting system beyond the chain of command may not?
a. a greater commitment to loyalty b. freedom from retaliation c. an ability to sidestep a direct supervisor d. the ability to report on coworkers
Divided Parcel (DP) includes the following on its mailing receipts: "We are not responsible for any damages to packages whether or not through the intentional or reckless fault or negligence of our employees. Send packages at your own risk." Mary reads this clause but sends her watch back to the manufacturer to be repaired anyway. The watch is destroyed when the DP driver uses the package for a
ball and tosses it to his buddy. Mary is: a. out of luck because the clause was communicated to her. b. out of luck because she should have insured the package. c. likely to collect from DP since exculpatory clauses always violate public policy. d. likely to collect from DP because it attempted to excuse intentional and reckless behavior.