A customer retention strategy focuses on how long you can keep a customer on your premises.
Answer the following statement true (T) or false (F)
False
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Which of the following is not one of the four avenues of escaping commitments stated in the text?
A. restate the commitment in more general terms B. plan a way out C. let it die silently D. use intimidation E. All of these choices are correct.
Cool Runnings operates a chain of frozen yogurt shops. The company pays $5,000 of rent expense per month for each shop. The managers of each shop are paid a salary of $3,000 per month and all other employees are paid on an hourly basis. Relative to the number of shops, the cost of rent is which kind of cost?
A. Opportunity cost B. Mixed cost C. Fixed cost D. Variable cost
Choosing how to accommodate customer induced variability in a service business is the decision of the front-line service provider.
Answer the following statement true (T) or false (F)
________ is defined as the intentional misrepresentation or omission of a material fact that is relied on by the client and causes the client damage.
A. An unqualified opinion B. Actual fraud C. A disclaimer of opinion D. Constructive fraud