Grievance procedures help protect employees against ____________ decisions by management regarding discipline, discharge, promotions, or benefits.
A. arbitrary
B. any
C. contractual
D. labor
E. None of the above
A. arbitrary
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Susan Lefferts' company advertises widely. Ms. Lefferts uses business reply cards attached to her company's magazine ads to build her company's database. In which of the following ways would Ms. Lefferts most likely use the database?
A) to deepen customer loyalty B) to reactivate customer purchases C) to avoid serious customer mistakes D) to determine if up-selling is appropriate E) to identify prospects
When there is a restriction on the scope of the internal control over financial reporting (ICFR) engagement, what should the auditor do?
a. The auditor will either withdraw from the engagement or disclaim an opinion. b. The auditor will issue an adverse opinion. c. The auditor will issue an opinion on the ICFR based on another audit firm's work. d. The auditor will report this directly to the Treadway Commission.
______ is a response that occurs when a person perceives a situation as threatening to his or her well-being when his or her resources have been taxed or exceeded.
A. Strain B. Counterproductive work behavior C. Tension D. Stress
What can supplementation with a web-based ethics program provide that a purely facilitator-guided ethics program may not be able to?
a. helping unengaged employees to become more involved in their training b. allowing employees to get out of their “ethics comfort zone” c. more employee flexibility to research specific ethical issues d. the ability to highlight contradictions or inconsistencies with certain ethics training scenarios