Effective strategies for structuring bad-news messages
a. follow the deductive sequence.
b. vary dramatically from one company to another.
c. can generally be applied to cultures around the world.
d. are generally consistent among North American audiences.
D
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To limit message distortion, supervisors can
a. limit the number of people a message must travel through before it gets to you. b. go to the source of the message for clarification. c. keep communication channels open with subordinates and customers. d. all of the above
Which of the following is the best example of a service industry that utilizes price complexity?
a. Fast food b. Education c. Cellular phone d. Moving/transportation e. Roofing
Which of the following occurs first in the process of content convergence related to books?
A. media integration B. media migration C. media transformation D. media maturity
The working capital turnover of Tesva Systems Corp. is 6.0. What does this financial data suggest?
A. For every $6.00 Tesva Systems puts to work, the company incurs a cost of $1.00. B. For every dollar Tesva Systems puts to work, the company realizes $6.00 of sales. C. For every $6.00 Tesva Systems puts to work, the company realizes sales of $1.00. D. For every dollar Tesva Systems puts to work, the company realizes $6.00 in loss.