Mental impalpability refers to the fact that intangibles cannot be searched or inspected before they are purchased
Indicate whether the statement is true or false
False
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Because customers have different needs and expectations, the key to distributive fairness in service recovery is to
A. provide a fair solution. B. resolve the problem quickly. C. estimate the damage. D. listen to the customer. E. contact a supervisor quickly.
In most cases, a contract that prohibits its assignment can still be assigned
Indicate whether the statement is true or false
Public relations is a set of tools to be used primarily during crises.
Answer the following statement true (T) or false (F)
Which of the following statements is false concerning the taxation of life insurance?
A) Beneficiaries receive death benefits free from any federal taxation. B) The value of the life insurance death benefit is always included in the insured's estate. C) If a non-insured/owner dies, the value included in the decedent's estate is approximately the cash value of the insurance contract. D) Interest earned on settlement proceeds is taxable.