Which of the following accounts is increased by a credit entry?
a. Sales Revenue
b. Salary Expense
c. Accounts Receivable
d. Dividends
a
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Which of the following guidelines should customer service professionals follow to meet the expectations of customers?
A. Service professionals should strive to mask their feelings of anger, frustration, and pressure from customers. B. Service professionals should focus on attracting new customers rather than trying to retain existing customers. C. Service professionals should involve customers in situations that are out of their control. D. Service professionals should always use "they" language when dealing with customers.
You want to know whether selling and administrative expenses were reasonable for the past year, based on the level of sales. The best analysis for obtaining this information is:
a. trend analysis b. vertical analysis c. horizontal analysis d. liquidity analysis
Which of the following is an example of language that does not contain a bias based on gender?
A) The company hired four new salesmen. B) The typical executive spends four hours of his day in meetings. C) When I met with the nurse, she told me to stay home another day. D) The new director of operations is Mrs. John Smith. E) The average worker spends 20 hours per week on emails.
Direct marketing and personal selling interface with MPR in similar manners
Indicate whether the statement is true or false