Which of the following is generally true regarding the process of enforcing employment laws?
a. courts and government agencies hear cases only after employees come forward with complaints about violations of the law
b. employees are very likely to seize the opportunity to sue their employers, because all of the cost of employment litigation is borne by the employer
c. once a claim is brought, a company's attorneys deal with it, and managers have little involvement in the case
d. all of the above
e. none of the above
A
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Which of the following statements best defines an automatic call distribution system?
A. It refers to a telecommunications system used in call centers and customer care facilities to capture incoming calls and route them to available service providers. B. It refers to a system that integrates a representative's computer and phone to facilitate the automatic retrieval of customer records and other information needed to satisfy a customer's needs and requests. C. It refers to a form of caller identification system similar to home telephone caller ID systems. D. It refers to a voice recognition computer mechanism that queries survey respondents with questions and stores their responses.
Tough and Strong Inc expects to sell 51,000 units of its product in the coming year. Each unit sells for $45. Sales brochures and supplies for the year are expected to cost $7,000. Three sales representatives cover the Northeast region. Each one's base salary is $25,000, and each earns a sales commission of 5 percent of the selling price of the units he or she sells. The sales representatives use
their own transportation; they are reimbursed for travel at a rate of $0.40 per mile. The company estimates that the sales representatives will drive a total of 75,000 miles next year. From the information provided, calculate the company's budgeted selling expenses for the coming year. A) $226,750 B) $176,750 C) $151,750 D) $114,750
In which of the following stages of the product life cycle would operating losses not be expected?
a. growth b. development c. introduction d. decline
Accounts receivable arising from sales to customers amounted to $40,000 and $32,000 at the beginning and end of the year, respectively. Income reported on the income statement for the year was $110,000. Exclusive of the effect of other adjustments, the cash flows from operating activities to be reported on the statement of cash flows is
A) $118,000. B) $110,000. C) $102,000. D) $150,000.