A blueprint specifies in detail how a service process should be constructed
Indicate whether the statement is true or false
True
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Being right is good enough even if it hurts human relations in an organization.
Answer the following statement true (T) or false (F)
Think Ink is a growing company that sells a variety of inks for home and business printers. Management at Think Ink has decided to open a sales branch overseas to handle sales and distribution abroad. Think Ink is engaging in ________
A) indirect exporting B) direct exporting C) licensing D) joint ownership E) management contracting
Which conflict management style assertively attempts to resolve conflict by working together with the other person to find an acceptable solution to all parties?
a. accommodating b. negotiating c. forcing d. collaborating
The salesperson is trying to convince a buyer to purchase a Little Wonder Snow Blower. When the salesperson says, "This blower has a 13HP engine for power, three large, ball-bearing pneumatic wheels so it won't get stuck in drifts, and an adjustable, ergonomically-designed handle." The salesperson is using a(n) ________ close.
A. alternative-choice B. minor-points C. summary-of-benefits D. assertive E. compliment