In general, the Supreme Court holds it constitutional for Congress to regulate most every aspect of business

a. True
b. False
Indicate whether the statement is true or false


True

Business

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Table 6.2 in the text provides a comparative evaluation of survey methods. Which two methods are shown as low on the quantity of data criteria?

A) traditional telephone interviews; computer assisted telephone interviews (CATI) B) in-home interviews; mall intercept interviews C) Internet; mall intercept interviews D) computer assisted telephone interviews (CATI); mall intercept interviews

Business

If a service desk is providing multi-channel support, ____.

A. analysts' writing skills have less importance because customers often use self-service options and don't interact with analysts B. customers typically contact the service desk for less complex and simpler incidents and service requests as they can be resolved quickly C. there is less of a need to develop, maintain, and support the service desk's systems as most technology is integrated D. analysts must ensure that they are capturing the data needed to efficiently and effectively manage the various support channels

Business

The prospect tells the realtor, "I like the ranch-style house a lot, but I can get more space in the one the other real estate agent showed me and the price is $2,000 less." The salesperson replies, "Yes, but this house is about ten years newer, has more modern appliances, and is better insulated." What method is being used to handle this objection?

A. Boomerang B. Forestalling C. Direct denial D. Indirect denial E. Anticipation

Business

Second degree murder is a homicide that involves an impulsive act, rather than a premeditated act

a. True b. False

Business