The way a person typically acts or reacts under certain circumstances is referred to as that person's primary behavior pattern.
Answer the following statement true (T) or false (F)
True
Primary behavior pattern refers to a person's preferred style or approach for dealing with others. Everyone typically has a primary behavior pattern to which he or she reverts in stressful situations.
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IBM lets frontline employees spend up to $5,000 to solve a customer problem on the spot, which is an example of which of the following steps that a marketing CEO can take to create a market- and customer-focused company?
A) Empower the employees. B) Hire strong marketing talent. C) Get outside help and guidance. D) Install a modern marketing planning system. E) Develop strong in-house marketing training programs.
Answer the following statements true (T) or false (F)
1. Functional congruence refers to how well something with an environmental purpose fits into the service setting. 2. Signs always convey their messages through the use of symbols. 3. The attire of the hospitality organization’s employees is part of the environment. 4. Two guests who have different cultural values and beliefs may respond differently to the same service environment.
Social dumping occurs when an exporting country
A. creates unfair competition based on lower costs because the exporting country provides little social support system to the worker. B. targets markets that consist of specific vulnerable groups in the importing country. C. exports good that are not sellable in the domestic environment due to hazards and safety issues. D. imposes an export tax on domestic businesses that export, to compensate for the opportunity cost to the domestic market.
When you deal with an unhappy customer, you should try to determine if their problem is real or perceived before attempting to resolve an issue
Indicate whether the statement is true or false