Ch. 16

1

It is a proven fact that expectation of failure can help bring about failure. Conversely, expectation of success can help bring about success. This phenomenon is called the:

2

The term "________" is derived from The Odyssey by Homer.

3

In the context of the five types of leaders or coaches who develop others, which of the following is a type of leader or coach who seeks the source of illness and health in a follower's personality?

4

In the context of the five types of leaders or coaches who help in developing others, which of the following statements is most likely true of shamans?

5

In the context of the five types of leaders or coaches who help in developing others, which of the following statements is most likely true of missionaries?

6

Flying planes helped Thomas J. Watson, Jr. develop ________, which helped him become a successful business leader.

7

In the context of the five types of leaders or coaches who develop others, which of the following is a type of leader or coach who derives power not only from their own experience but also from the mandate of their followers?

8

An effective way to learn is by ________.

9

In the context of the principles of developing others, which of the following is most likely a personal condition conducive for growth?

10

In the context of the employer-employee relationship, which of the following is one of the "big three" qualities employers want in an employee?

11

In the context of the employer-employee relationship, which of the following is one of the "big three" qualities that an employee should have?

12

According to Peter Senge’s book, which of the following is considered the “fifth element”?

13

In the context of the types of coaches or leaders who help develop others, which of the following teach out of personal conviction, believing in certain ideals and seeing it as a duty to pass on these ideals to others?

14

In the context of the principles for developing others, organizational conditions conducive to growth include

15

Principles to follow in developing others include

16

Types of training provided to ensure organizational performance include

17

Through research on best practices, the American Society of Training and Development (ASTD) has developed a model of training that supports organizational effectiveness and contributes to individual productivity.

18

According to Donald Kirkpatrick's The Four Levels of Approach, which of the following is measured by improvement in bottom-line results such as sales, quality, customer satisfaction, safety, employee morale, turnover, costs, and profits?

19

Among other practices, high performance companies treat all employees like top draft choices, set high performance "stretch goals," provide input and resources needed to achieve success, and reward hard work and accomplishments.

20

Closely related to the Pygmalion effect is the Galatea Effect where low expectation leads to reduced performance.

21

The most effective leadership development efforts are: 1) sponsored by senior leaders; 2) strategically important; 3) sustained over time; 4) behavior based, emphasizing on-the-job application.

22

In the context of the five types of leader or coaches who help in developing others, missionaries teach out of personal conviction, believing in certain ideals and seeing it as a duty to pass on these ideals to others.

23

Many leaders have grown through the example, advice, and encouragement of direct reports.

24

In the context of measurement of learning effectiveness, which of the following is defined as a measurable improvement in knowledge, skills, and attitudes?

25

The Gallup organization has identified four human capital strategies that continue to achieve ________ more growth in revenue per employee.

26

Which of the following is one of the three basic steps of the peak-performance process?

27

The Dream Manager shows ________ of leaders can be nudged in the direction of effective leadership and the retention of good people.

28

According to the conscious-competence performance model, which of the following is true of level I of performance effectiveness?

29

According to the conscious-competence performance model, at which level of performance effectiveness is one conscious of one's incompetence?

30

Employee retention is enhanced when the answer is yes to all but one of the following questions

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