A) The U.S. Department of CommerceB) The Small Business AdministrationC) A franchiseD) Venture capitalistE) The Small Business Development Center
Ans: B) The Small Business Administration
A) Legitimate powerB) Reward powerC) Referent powerD) Expert powerE) Coercive power
Answer: C) Referent powerExplanation: C) Referent power is abstract. It is based on identification, imitation, loyalty, or charisma. Followers may react favorably because they identify in some way with a leader, who may be like them in personality, background, or attitudes.