Sam Utley drives to a local convenience store to purchase milk. The store that sells milk to Utley most likely engages in ________ selling.
A. benefit
B. transaction
C. transformational
D. relationship
E. partnership
Answer: B
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As a predictor of job dissatisfaction, nothing exceeds
A. relationships with co-workers. B. negative self-evaluations. C. negative affectivity. D. the geographical location of the firm. E. the nature of the task itself.
Equipment is purchased for $40,000. It has an eight-year useful life and a $21,375 residual value. Under the double-declining-balance method, what is the depreciation expense for year 3?
A) $875 B) $1,125 C) $1,375 D) $5,625
FedEx offers its customers fast and reliable package delivery. When FedEx customers weigh these benefits against the monetary cost of using FedEx along with any other costs of using the service, they are acting upon ________
A) loyalty B) relationship marketing C) customer perceived value D) share of wallet E) customer lifetime value
Which of the following is NOT considered an example of a hospitality element?
a. Greeting b. Toilets and washrooms c. Advice d. Food and beverages e. Transport