A ________ gap reflects the difference between customers' expectations and the firm's perception of those customer expectations.
A. knowledge
B. communication
C. delivery
D. standards
E. seniority
Answer: A
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Answer the following statements true (T) or false (F)
1. People in closed-culture organizations respond better to customer needs. 2. Folkways are the habitual ways in which organizational members act or think, without reflecting on them. 3. Leaders in successful hospitality organizations stress a difference between top management and line-level employees and do not provide easy two-way communications. 4. Only walking around allows hospitality managers to see whether the quality of guest experiences is up to standard.
What are two typical ways MPR techniques foster communication between a firm and its publics?
What will be an ideal response?
The function concerned with transforming resource inputs into product outputs is ______.
a. operations b. production c. assembly d. development
______ is a situation where the organization takes an adverse employment action against an employee because the employee brought discrimination charges against the organization or supported someone who brought discrimination charges against the company.
A. Discrimination B. Turnover C. Participation D. Transparency E. Retaliation