In which step of the sales process would the salesperson call to ensure customer satisfaction and repeat business?
A. presentation
B. close the sale
C. follow-up
D. handle objections
E. approach
Answer: C
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Scholastic Tours is trying to decide which one of two tours it will introduce. The costs and revenues associated with each alternative are listed below: Eastern Tour Western TourProjected revenue$14,000 $18,000 Variable costs 2,000 10,000 Fixed costs 6,000 6,000 Profit$6,000 $2,000 What are the incremental (differential) costs of the Western Tour?
A. $4,000 B. $8,000 C. $6,000 D. None of these.
Explain the outcomes in an organization when trust is high. Also explain the outcomes in the workplace when it is low.
What will be an ideal response?
Currency fluctuations create risks categorized as
A. hedging exposures. B. transaction, translation, and economic exposures. C. independent and dependent exposures. D. domestic and foreign.
The preferable supply chain strategy for a firm that sells multiple products and serves customer segments with very different needs is to
A) set up independent supply chains for each different product or customer segment. B) set up a supply chain that meets the needs of the highest volume product or customer segment. C) tailor the supply chain to best meet the needs of each product's demand. D) set up a supply chain that meets the needs of the customer segment with the highest implied uncertainty.