_____ refers to communication strategies used to keep a relationship operating smoothly and satisfactorily.
a. Grave-dressing
b. Stagnating
c. Circumscribing
d. Relational maintenance
d. Relational maintenance
Once a relationship has developed, people employ communication strategies to maintain it. Relational maintenance refers to the communication strategies used to keep a relationship operating smoothly and satisfactorily.
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Listeners who focus on how their listening behaviors impact relationships are ________ listeners.
Fill in the blank(s) with the appropriate word(s).
What describes an ability to connect to other firms' resources quickly and effectively to benefit one's own organization?
a) Partnerin b) Relationship c) Consulting d) Referral
________ is defined as a strong human tendency to respond to another's action with similar behavior.
A) Expectancy B) Mindfulness C) Predictability D) Reciprocity
Two important goals for any speech are __________.
A. a clear message and positive ethos B. logical logos and positive pathos C. knowledge of theory and effective practice D. effective preparation and low anxiety