_____ refers to communication strategies used to keep a relationship operating smoothly and satisfactorily.

a. Grave-dressing
b. Stagnating
c. Circumscribing
d. Relational maintenance


d. Relational maintenance
Once a relationship has developed, people employ communication strategies to maintain it. Relational maintenance refers to the communication strategies used to keep a relationship operating smoothly and satisfactorily.

Communication & Mass Media

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What describes an ability to connect to other firms' resources quickly and effectively to benefit one's own organization?

a) Partnerin b) Relationship c) Consulting d) Referral

Communication & Mass Media

Two important goals for any speech are __________.

A. a clear message and positive ethos B. logical logos and positive pathos C. knowledge of theory and effective practice D. effective preparation and low anxiety

Communication & Mass Media

Listeners who focus on how their listening behaviors impact relationships are ________ listeners.

Fill in the blank(s) with the appropriate word(s).

Communication & Mass Media

________ is defined as a strong human tendency to respond to another's action with similar behavior.

A) Expectancy B) Mindfulness C) Predictability D) Reciprocity

Communication & Mass Media