Answer the following statements true (T) or false (F)
1.Bertrand Russell suggested that power can be formalized by granting someone the authority for its exercise.
2.The human relations movement during the 1960s and 1970s challenged the idea that the job of management was to manipulate workers for the benefit of organizations.
3.Simply having the positive regard and respect of others is a potential source of power.
4.The use of coercive power tends to increase referent power, whereas the use of reward power tends to diminish referent power.
5.Covert power is easily observed.
1.false
2.true
3.true
4.false
5.false
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Which of the following best describes a balanced scorecard?
A. an arrangement in which the organization distributes shares of stock to all its employees by placing the stock into a trust B. a combination of performance measures directed toward the company's long- and short-term goals and used as the basis for awarding incentive pay C. a performance review process where the organization collects feedback from customers, managers, and subordinates; assigns ratings; and lists them on the company's performance card D. a system designed to measure the performance of HR personnel based on the quality of recruitment E. a type of incentive pay in which payments are a percentage of the organization's profits and do not become part of the employees' base salary
Which of the following statements about Internet retailing is true?
A. The electronic channel offers a less satisfying shopping experience than catalogs. B. Customers do not receive sufficient information to evaluate products. C. Internet retailing gives customers an opportunity to use all five senses. D. Customers can have more personalized information on products. E. Online stores offer limited assortments compared to store channels.
A(n) _____ helps track every click a web user makes on that site, so that companies specializing in consumer profiling can learn their shopping and buying habits.
Fill in the blank(s) with the appropriate word(s).
Carol has a dominating conflict-handling style. All of the following are true of her style except ______.
A. She is high with respect to her own concerns but low with respect to the concerns of others. B. This style generally does not breed resentment among those affected by her decisions. C. It may be appropriate for small decisions. D. It may be appropriate when she knows the decision will be unpopular and discussion will not bring others on board.