According to Herzberg,
A. Job satisfaction and job dissatisfaction are opposite ends of a continuum.
B. The opposite of job satisfaction is job dissatisfaction.
C. Job satisfaction and job dissatisfaction are separate and distinct from one another.
D. When a job satisfier is present, the result is job satisfaction; but when that satisfier is not present, the result is job dissatisfaction.
C
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What is the most accurate statement about apologizing in an adjustment message?
A) If you apologize, use a standard phrase such as We apologize for any inconvenience we may have caused. B) Apologies should be avoided because they are counterproductive. C) People like to hear apologies. It raises their self-esteem, shows the humility of the writer, and acts as a form of "psychological compensation." D) Never apologize in an adjustment message because doing so will set you up for a lawsuit.
General Motors Corporation and Ford Motor Company frequently advertise that their cars beat the competition in price, durability, and warranties. This type of advertising is called ____ advertising.
A. primary-demand B. institutional C. comparative D. reminder E. immediate-response
Boursaw Corporation has provided the following data concerning last month's operations. Purchases of raw materials$33,000Indirect materials included in manufacturing overhead$4,000Direct labor cost$58,000Manufacturing overhead applied to Work in Process$78,000Underapplied overhead$5,000 BeginningEndingRaw materials inventory$10,000$15,000Work in process inventory$56,000$72,000Finished goods inventory$41,000$49,000 Any underapplied or overapplied manufacturing overhead is closed out to cost of goods sold.How much is the cost of goods available for sale on the Schedule of Cost of Goods Sold?
A. $144,000 B. $185,000 C. $136,000 D. $141,000
Which of the following is NOT likely to be a source of money when a company uses a defensive marketing effect?
A. Increased price premium B. Lower costs C. Increased volume of purchases D. Increased market share E. Increased word-of-mouth communication