The oldest and simplest organizational structure used by management is
A) chain of command organization. B) participatory management.
C) line -and-staff organization. D) line organization.
D
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Bernard is a back room accountant who never meets the clients who benefit from his work. By introducing him to these clients, he may perceive his impact on them and feel affectively committed to them, thereby enabling him to maintain his motivation. This is an example of ______.
A. horizontal loading B. job enrichment C. establishing client relationships D. job rotation
Which of the following intervening variables is NOT part of the multiple linkage model of leadership?
a. Member effort b. Member ability c. Stress of the situation d. Availability of resources
What is the theory that claims power emerges out of the sub-units ability to influence decision-making relating to the allocation of scarce resources in an organization, and as a result, these sub-units attract even more resources?
a. Resource Dependency Theory b. Strategic Contingencies Theory c. Power Resource Theory d. Force Field Theory
Customer relationship initiatives for a firm’s best customers should focus on?
a. Maintaining and cultivating the existing relationship b. Attempting to increase sales of additional goods and services to these customers c. Both maintaining and cultivating the existing relationship and attempting to increase sales of additional goods and services to these customers d. Severing ties with the customers