Rick is attending a training session on communication skills at work. The session is being conducted by a famous life-skills coach from another country. Rick is distracted by the speaker's accent and style of speaking because it is so different. In this situation, which of the following actions should Rick take to ensure that his listening is maximized?
A. He should maintain his mental focus on the speaker's message.
B. He should turn away from the speaker so that he can listen more carefully.
C. He should leave the training session.
D. He should maintain less eye contact so that he can listen more actively.
A
You will sometimes encounter speakers with unusual voices or accents. In these instances,
very active and focused listening is required to adapt to the challenging characteristics of the
speaker's voice. In situations like these, maintaining your mental focus on the speaker's
message is your main priority.
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