Jimmy's supervisor noticed that he was struggling with the computerized setup for production runs at his new job. The supervisor observed him while he tried it again and gave suggestions for improvement. The supervisor is doing which step of the control process?
A. taking corrective action
B. establishing standards
C. comparing performance to standards
D. measuring performance
E. controlling productivity
A. taking corrective action
In the corrective action step, when performance falls short of the standard, managers should examine the reasons why and take appropriate action. Sometimes employees may need more attention from management if they have been performing inadequately.
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