When responding to an ethical scandal, what can be done to help rebuild trust?
Answer: Take responsibility for the problem.
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Which of the following is a disadvantage of PR?
A. It can misfire if mismanaged. B. It is subject to clutter. C. It does not contribute to sales. D. It is costly in both relative and absolute terms. E. It has less credibility than advertising.
Why is the indirect format usually a better choice when sending negative employment messages?
A) Recipients tend to have an emotional stake in the message. B) There is less control over the message in other formats. C) Indirect formatted messages regarding employment are more sensitive than face to face conversations. D) Indirect formatted messages regarding employment are quicker to write. E) A direct format can be taken as a personal slight and a threat to the applicants future.
According to research studies, a leader is likely to positively influence the customer service behavior of employees when the leader
A) is charismatic and good at setting visions. B) imposes strict control over employee behavior. C) is so grouchy and angry that he or she is a good model of behavior to avoid. D) complains a lot about poor customer service.
The first product took 10 hours to build and the learning curve is estimated to be 90%. How long will it take to make the fourth unit?
A) 10 hours B) 9 hours C) 8.1 hours D) 7.5 hours E) none of the above