If a good exported from the U.S. is on the Commodity Control List, it will require an export license from the Department of Commerce before it is sold and shipped
a. True
b. False
Indicate whether the statement is true or false
True
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________ is the process of locating the residences of customers for a store on a map and displaying their positions relative to the store location.
A. Pirating B. The analog approach C. Customer spotting D. Customer clustering E. Buying power tracking
Which of the following represents an aspect of the Empathy dimension of SERVQUAL?
A) providing service as promised B) readiness to respond to customers' requests C) giving customers individual attention D) making customers feel safe in their transactions E) visually appealing facilities
Activity-based management includes all of the following except identifying
a. customer satisfaction with a product or service. b. the resources that are consumed by each activity. c. activities as value-adding. d. how resources are consumed by each activity.
How does an employer prevent an ethics screen from becoming an invasion of privacy?
a. Make clear that the ethics screen is a condition of acceptance. b. Have the candidate sign a waiver. c. Have the candidate sign a nondisclosure agreement. d. Ensure that the ethics screen deals only with activities related to work.