Ways in which to create a user-friendly document include:•Use plain English whenever it is feasible to do so, especially when writing for an audience that may have little legal training.•Use short sentences, but do not overdo it-too many short sentences in a row can make the writing choppy and interrupt the flow of the text.•Use the active voice unless the situation calls for a passive construction.•Be consistent in style and word usage. For example, do not hyphenate a phrase in one place in the document and not elsewhere. Use the same line spacing between paragraphs and sections in the document.•Format the document attractively. For example, add enough margin space to frame the text appropriately.•Divide the document into sections preceded by headings to make the progression of thought immediately clear to the reader.•Add subheadings to further divide visually long sections of text. If you add subheadings, always add at least two.•Make sure that the relationship between the sections and subsections is clear. Often, this can be done in the document's introduction.• Alternatively, transitional sentences at the beginning of each section or subsection can be used to clarify the progression of thought from one section or subsection to the next.