Question

1. A key tenet of intersectionality theory is that the combination of identities produces a particular outcome and that experience may be unacknowledged if the two identities are examined separately.
2. Social identity can be developed either based on one’s perception of oneness within a group, or as the result of being categorized by larger society as members of a particular group.
3. Social identity is a perception of oneness with a group of persons.
4. Social identity involves a process of self-categorization.
5. Because humans have always depended on others for their basic needs, they are motivated to maintain connections with significant people and social systems in their lives.

Answer 1

1. TRUE  
2. TRUE  
3. TRUE  
4. TRUE  
5. TRUE

Answer 2

stereotype

Answer 3

coalition

Answer 4

a. core competency

Answer 5

Answer: C

Answer 6

C

Answer 7

Answer: C

Answer 8

A

Answer 9

TRUE

Answer 10

Firms should encourage complaints because customer complaints inspire improvements to service that would otherwise have gone unnoticed to people in many businesses.

Answer 11

B

Answer 12

Answer: E

Answer 13

Answer: C

Answer 14

True

Answer 15

Answer: B

Answer 16

A. task behaviors

Answer 17

D

Answer 18

Answer: A. World Bank

Answer 19

TRUE

Answer 20

 Probably unrealistic because of the impact that it would have had on pay in
general in the public sector. Every other group would have wanted an increase
 However, fire fighters had, historically, had their pay aligned with the ‘technical’
grade nationally – and they had slipped behind this
 They made a large claim to emphasise how important they were
 Maybe they made a large claim so that they got something big – if they had asked
for 10% that was still a lot, but the ‘rule of thumb’ is to expect half of what you
ask for

Answer 21

TRUE

Answer 22

Answer: D

Answer 23

Answer: A

Answer 24

b. listing better or different behaviors they will implement to improve customer service

Answer 25

D

Answer 26

There are some advantages to buying an existing business:

1. Established customers provide immediate sales and cash inflows. Because the business is already successful, it has proven that there is sufficient demand for its products and services to operate profitably.
2. Business processes are already in place in an existing, operating business. This eliminates the need to hire employees, find vendors, set up accounting systems, and establish production processes.
3. Purchasing a business often requires less cash outlay than does creating a start-up. The seller will often provide financing that makes it possible for you to buy the business.

The disadvantages to buying an existing business include:

1. Finding a successful business for sale that is appropriate for your experience, skills, and education is difficult and time-consuming.
2. It is very difficult to determine what a small business is worth. The value of a small business can never be known with certainty. You must rely on analyses, comparisons, and estimates.
3. Existing managers and employees may resist change. It can be very difficult to convince employees to adapt to new business methods, procedures, and processes that can provide increased profits.
4. The reputation of the business may be a hindrance to future success. Sellers are usually reluctant to tell you about problems that the business has. Business owners are especially sensitive about discussing past disputes and lawsuits with vendors and customers.
5. The business may be declining because of changes in technology.
6. The facilities and equipment may be obsolete or in need of major repair.

Answer 27

a.     foreign-exchange swaps and spot transactions.

Answer 28

Change agents are the people in an organization who are responsible for presenting and managing change activities. They see a future for the organization that others have not identified, and they are able to motivate, invent, and implement this vision. Change agents can be managers or nonmanagers, current or new employees, or outside consultants. Because change invariably threatens the status quo, it inherently implies political activity. Politics suggests the impetus for change is more likely to come from outside change agents, employees new to the organization (who have less invested in the status quo), or managers slightly removed from the main power structure.

Managers who have spent their entire careers with a single organization and achieved a senior position in the hierarchy are often major impediments to change. It is a very real threat to their status and position and, therefore, they are the most likely to resist organizational change. When forced to introduce change, longtime power holders tend to implement incremental changes. Radical change is too threatening.

Answer 29

D. social and political pressures

Forces for change that originate outside the organization include demographic characteristics; technological advancements; shareholder, customer, and market changes; and social and political pressures.

Answer 30

True

If an optimal solution exists, there will always be a corner point that is optimal; a unique optimal solution will always occur at a corner point.

Answer 31

A