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Quiz Preview 10/ Business - Management
1
Technology should be acquired because:
in
Business
a) the new technology is fun
b) the new technology keeps the employees happy
c) the new technology doesn't cost very much
d) the new technology always improves productivity
e) the new technology supports the company's chosen competitive priorities
management
e) the new technology supports the company's chosen competitive priorities
2
Suppose that a plant has a daily productivity of 0.85 parts per employee? What can we conclude?
in
Business
a) the plant must be very labor-intensive
b) the plant is not earning profits
c) the plant must be highly automated
d) the plant should lay off workers
e) nothing
management
e) nothing
3
When making competitive priority decisions the firm:
in
Business
a) must select the correct supply chain
b) must ensure the PWP is correctly established
c) must focus on the one competitive priority at the exclusion of all others
d) must make trade-off decisions
e) must isolate the competing internal departments
management
d) must make trade-off decisions
4
Environmental scanning would not provide information on:
in
Business
a) sources of highly trained workers
b) the firm's internal inefficient distribution system
c) opportunities and threats
d) changes in information technology
e) changes in global competition
management
b) the firm's internal inefficient distribution system
5
Once a business strategy has been developed:
in
Business
a) service prices are established
b) competition must be identified
c) an operations strategy must be formulated
d) contracting with external sources must begin
e) insourcing will be conducted
management
c) an operations strategy must be formulated
6
Which of the following competitive priorities typically requires the use of more general-purpose equipment?
in
Business
a) technology
b) cost
c) quality
d) flexibility
e) time
management
d) flexibility
7
Highly-skilled hourly workers would be most needed by companies employing which of the following competitive priorities?
in
Business
a) location
b) cost
c) flexibility
d) development speed
e) time
management
c) flexibility
8
Empire West displays what by specializing in making a wide variety of products?
in
Business
a) outsourcing
b) SCM
c) quality
d) flexibility
e) efficiency
management
d) flexibility
9
Entry-level positions for operations management graduates include all of the following except _________.
in
Business
a) quality specialist
b) inventory analyst
c) plant manager
d) production analyst
e) production supervisor
management
c) plant manager
10
General Electric's Trading Process Network primarily handles transactions between _______________.
in
Business
a) individual customers
b) companies and individual customers
c) companies and their shipping firms
d) companies and their distributors
e) companies and their suppliers
management
e) companies and their suppliers
11
What is a concept that takes a total system approach to creating efficient operations?
in
Business
a) lean systems
b) enterprise resource planning
c) customer relationship management
d) management science
e) management information systems
management
a) lean systems
12
OM's transformation role is to add value. Value added is
in
Business
a) performing activities well for the least possible cost
b) the net decrease between output product value and input material value
c) increasing product value in the first stage
d) the net increase between output product value and input material value
e) customizing a product, regardless of expense, to satisfy customer needs
management
d) the net increase between output product value and input material value
13
The process of monitoring the external environment is called what?
in
Business
a) environmental examination
b) environmental inspection
c) environmental scrutiny
d) environmental perusal
e) environmental scanning
management
e) environmental scanning
14
Which of the following concepts is linked the least with Henry Ford?
in
Business
a) scientific management
b) mass production
c) mass customization
d) technology
e) interchangeable parts
management
c) mass customization
15
Today's business must think in terms of:
in
Business
a) regional trade zones
b) the EPA
c) the U.S. Defense Department
d) the global market place
e) the curved world
management
d) the global market place
16
In what company were the Hawthorne Studies conducted?
in
Business
a) Westinghouse
b) General Electric
c) Hawthorne Incorporated
d) General Motors
e) Western Electric
management
e) Western Electric
17
What is the Hawthorne effect?
in
Business
a) workers responding to the attention they are given
b) stopwatch time studies leading to time standards
c) the use of quantitative methods for solving management problems
d) the use of interchangeable parts
e) more lighting increases productivity
management
a) workers responding to the attention they are given
18
The Internet developed from a government network called ARPANET, which was created in 1969 by _____.
in
Business
a) Japanese scientists
b) the EPA
c) the U.S. Defense Department
d) NSF
e) ISO
management
c) the U.S. Defense Department
19
NAFTA and the EU are _________________________.
in
Business
a) certification groups
b) regional trade agreements
c) quality control methods
d) logistics providers
e) U.S. government agencies
management
b) regional trade agreements
20
Where was the just-in-time philosophy developed?
in
Business
a) Germany
b) United States
c) Canada
d) Japan
e) Italy
management
d) Japan
21
An example of an operation that does not add value is ____________________________.
in
Business
a) removing iron ore from the ground and shipping it to a steel mill
b) filling the underground gasoline tanks at a service station
c) making a wedding cake
d) moving components to a warehouse for storage until the factory needs them
e) moving luggage from a cab to the airport ticket counter
management
d) moving components to a warehouse for storage until the factory needs them
22
A key feature of scientific management is that workers are motivated only by __________________.
in
Business
a) love
b) power
c) challenging work
d) money
e) fame
management
d) money
23
What was the primary reason why American firms lost market dominance in many industries in the 1970s and 1980s?
in
Business
a) OPEC oil embargoes
b) the Vietnam war had drained the economy of resources
c) after Richard Nixon was President, foreign consumers began to mistrust American firms
d) they had become lax with a lack of competition in the 1950s and 1960s
e) foreign government subsidies for business
management
d) they had become lax with a lack of competition in the 1950s and 1960s
24
A key feature of scientific management is that workers are limited only by __________________.
in
Business
a) machinery
b) co-workers
c) their job description
d) their tools
e) their physical ability
management
e) their physical ability
25
In what area does General Motors earn its highest return on capital?
in
Business
a) selling cars
b) selling logo merchandise
c) financing
d) selling racing engines
e) post-sales parts and service
management
e) post-sales parts and service
26
Which one of the following would not generally be considered to be a transformation?
in
Business
a) a haircut
b) a train ride
c) manufacturing a radio
d) waiting to see the doctor
e) a surgery
management
d) waiting to see the doctor
27
Every business is managed through what three major functions?
in
Business
a) accounting, finance, and marketing
b) engineering, finance, and operations management
c) accounting, purchasing, and human resources
d) accounting, engineering, and marketing
e) finance, marketing, and operations management
management
e) finance, marketing, and operations management
28
Which business function is responsible for managing cash flow, current assets, and capital investments?
in
Business
a) accounting
b) finance
c) marketing
d) operations management
e) purchasing
management
b) finance
29
Which business function is responsible for planning, coordinating, and controlling the resources needed to produce a company's products and services?
in
Business
a) engineering
b) finance
c) human resources
d) marketing
e) operations management
management
e) operations management
30
Which of the following are characteristics of a project team? (Choose every correct answer.)
in
Business
A. Team meetings happen virtually or face to face.
B. The project takes precedence over other job duties.
C. It is task or problem oriented.
D. It meets as needed depending on the assignment.
management
Team meetings happen virtually or face to face.
It is task or problem oriented.
It meets as needed depending on the assignment.
31
What are characteristics of virtual teams? (Choose every correct answer.)
in
Business
A. They work together over time.
B. They regularly meet in person.
C. They communicate electronically.
D. They work together over distance.
management
They work together over time.
They communicate electronically.
They work together over distance.
32
What is a characteristic of a successful work team?
in
Business
A. Team members operate in general agreement and avoid conflict.
B. Team members remain in contact outside normal business hours.
C. Team leadership is determined by executive-level managers.
D. All team members share a commitment to a clearly defined purpose.
management
All team members share a commitment to a clearly defined purpose.
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