Service-delivery system elements include:
1 . Facility location and layout—Location affects a customer's travel time and is an important competitive priority in a service business.The layout of a facilityaffects process flow, costs, and customer perception and satisfaction.
2 . Servicescape—It is allthe physical evidence a customer might use to form an impression.It also provides the behavioral setting where service encounters take place.
3 . Service process and job design—It is the activity of developing an efficient sequence of activities to satisfy both internal and external customer requirements. Emphasis is on developing procedures to ensure that things are done right the first time, that interactions between customers and service providers are simple and quick, and that human error is avoided.
4 . Technology and information support systems—Hard and soft technology is an important factor in designing service systems to ensure speed, accuracy, customization, and flexibility.