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1

When using Yahoo Messenger, Roger gets an unsolicited advertisement from a company. The advertisement contains a link to connect to the merchant's Web site. Which of the following is the most suitable way of describing this type of advertisement?

2

A firewall is a part of a computer system designed to detect intrusion and prevent unauthorized access to or from a private network

3

In an operational customer relationship management (CRM), marketing, sales, and support personnel see only current interactions with the customer depending on where it occurred within the organization

4

Robert receives an e-mail which says that he has won an online lottery worth $50 billion. Robert has his doubts as he does not remember buying a lottery ticket. He finds out that it is a spam e-mail intended to obtain his bank account details and credit card number. Which of the following is evident here?

5

Which of the following portrays the individualized service benefit of a customer relationship management (CRM) system?

6

How is business process management similar to quality improvement approach such as total quality management?

7

There are two major categories of enterprise resource planning (ERP) components-ERP core components and ERP extended components

8

________ is the process of identifying and assessing the volume and sentiment of what is being said about a company, individual, product, or brand

9

An effective ________ process can create customer satisfaction, speed up the collection process, and serve to provide valuable inputs into business intelligence and customer relationship management applications

10

A company has a five-member team in charge of the development and maintenance of its information systems. An information system is in place, and the team performs routine maintenance to keep it running smoothly. Which of the following scenarios is an example of perfective maintenance?

11

Which of the following goods are produced using the make-to-order approach?

12

Business case arguments based on data, quantitative analysis, and/or indisputable factors are known as arguments based on ________

13

Which of the following steps takes place in an organization during both in-house systems development and external acquisition?

14

Customer relationship management applications are commonly integrated with a comprehensive enterprise resource planning implementation to leverage internal and external information to better serve customers

15

Identify a true statement about a vulnerability scanner

16

Systems that focus on the specific needs of individual departments are typically not designed to communicate with other systems in the organization and are therefore referred to as stand-alone applications

17

Which of the following statements best describes the productivity paradox of technology investment?

18

Ransomware is a type of adware

19

The biggest increases in productivity results from increased system efficiency rather than system effectiveness

20

While adding information to the employee information database, Neil's computer crashed, and the entire database was erased. Which of the following types of viruses caused Neil's computer to crash?

21

Companies that have successfully installed enterprise systems are found to follow a basic set of recommendations related to enterprise system implementations

22

When Shelly downloaded an arcade game from an unknown Internet Web site, an unauthorized connection unknown to Shelly was established with her computer. The arcade game is most likely to be ________

23

________ systems facilitate the sharing of information across the various departments of an organization in order to increase customer satisfaction and loyalty

24

A(n) ________ system coordinates business processes with customers, suppliers, and business partners of an organization

25

An organization builds a fully equipped backup facility, having everything from office chairs to a one-to-one replication of the most current data. This facility is called a ________

26

________ is the extent to which a company's supply chain is focusing on maximizing customer service with lesser focus on procurement, production, and transportation costs

27

Which of the following types of software is best suited for tasks that are unique to a particular business?

28

Just-in-time is a business model in which the suppliers manage the manufacturer's inventory based on pre-established service levels

29

Spyware is electronic junk mail or junk newsgroup postings usually posted for the purpose of advertising some product and/or service

30

Controls that are used to assess whether anything went wrong, such as unauthorized access attempts, are called ________ controls

31

In core business processes, which of the following uses a push-based approach?

32

In ________, an attacker accesses the network, intercepts data from it, and even uses network services and/or sends attack instructions to it without having to enter the home, office, or organization that owns the network

33

The individuals who are knowledgeable enough to gain access to computer systems without authorization are referred to as ________

34

Data flows represent the movement of data through an organization or within an information system

35

________ is a group meeting-based process for requirements collection

36

________ customer relationship management (CRM) systems help to create mass e-mail marketing campaigns wherein each consumer receives an individualized e-mail based on their prior purchase history

37

________ is a more sophisticated fraudulent e-mail attack that targets a specific person or organization by personalizing the message in order to make the message appear as if it is from a trusted source

38

Identify the policy that lists procedures for adding new users to systems and removing users who have left the organization

39

A net-present-value analysis is an analysis of the relevant cash flow streams associated with the system at the organization's discount rate

40

________ refers to offering stolen proprietary software for free over the Internet

41

Corrective maintenance involves making changes to an information system to evolve its functionality, to accommodate changing business needs, or to migrate it to a different operating environment

42

The act of cybercriminals to gain information on a victim by monitoring online activities, accessing databases, and making false accusations are forms of ________

43

________ is the use of standardized performance tests to facilitate comparison between systems

44

A collaborative customer relationship management system supports customer communication and collaboration with the entire organization, thus providing more streamlined customer service with fewer handoffs

45

Identify the software that is cost effective, since the vendor that builds the application spreads out the development costs by selling copies to a large number of users?

46

Receiving the goods is followed by ________ in the procure-to-pay process

47

With ________, employees may be identified by fingerprints, retinal patterns in the eye, facial features, or other bodily characteristics before being granted access to use a computer or to enter a facility

48

Which of the following terms refers to a computer, data, or network site that is designed to be enticing to crackers so as to detect, deflect, or counteract illegal activity?

49

Making false accusations that damage the reputation of the victim on blogs, Web sites, chat rooms, or e-commerce sites is a form of cyberstalking

50

________ are alternative measures of outcomes that help clarify the impact a change will have on the firm

51

Salaries paid to employees are non-recurring costs

52

________ targeted at networks is designed to spread by itself without the need for an infected host file to be shared

53

The process of making changes to an information system to repair flaws in design, coding, or implementation is known as ________ maintenance

54

A company has a five-member team in charge of development and maintenance of its information systems. An information system is in place, and the team performs routine maintenance to keep it running smoothly

55

An online retailer has finished creating a customer record. Identify the retailer's next step in an order-to-cash process

56

Outbound logistics activities focus on the ________

57

Fyroff consultants, a leading software consulting firm in the United States, decides to launch an Enterprise Resource Planning (ERP) solution. The company chooses the brand name FyroffEnterprise for the new solution

58

Supply chain execution involves the development of various resource plans to support the efficient and effective production of goods and services

59

________ refers to the use of a computer to communicate obscene, vulgar, or threatening content that causes a reasonable person to endure distress

60

________ is the process of decommissioning the current way of doing things and installing the new system in the organization

61

Supply chain effectiveness is the extent to which a company's supply chain is focusing on minimizing procurement, production, and transportation costs, sometimes by sacrificing excellent customer service

62

The key use of the order promising module of supply chain management is to ________

63

Collaborative customer relationship management enhances communication by understanding customer history and current needs

64

Applications that are designed and developed exclusively for a specific organization are known as ________ software

65

Which of the following is a part of a computer system designed to detect intrusion and to prevent unauthorized access to or from a private network?

66

A(n) ________ is a network connection that is constructed dynamically within an existing network in order to connect users or nodes

67

Which of the following examples explains the improved planning benefit of using a customer relationship management (CRM) system?

68

Production scheduling ________

69

An enterprise license is also known as a(n) ________ license

70

The term shoulder surfing refers to looking over one's shoulder while the person is keying in access information

71

Software programming and testing takes place during the systems ________ stage of the systems development process

72

________ is a standard for exchanging structured information over the Web

73

Which of the following statements about a just-in-time strategy is true?

in Business

A) Retailers using this strategy allow suppliers to maintain ownership of inventory within their warehouses or stores until items are scanned at the point of sale.
B) Companies using this strategy allow suppliers to manage the manufacturer's inventory levels based on pre-established service levels.
C) Companies using this strategy maintain large inventories of supplies, parts, warehousing resources, and extra workers to meet production contingencies.
D) Companies using this strategy try to optimize their ordering quantities such that parts or raw materials arrive just when they are needed for production.
E) A manufacturer or retailer using this strategy shares real-time sales data with suppliers who maintain inventory levels based on preestablished agreements.

74

________ is the use of electromagnetic energy to transmit information between a reader (transceiver) and a processing device

75

________ refers to the process of identifying, quantifying, and presenting the value provided by a system

76

Supply chain planning begins with ________

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